Refund policy

> DRAFT: not legal advice. This text is a working draft written for the prototype. It must be replaced by a version reviewed and approved by qualified counsel before any public launch or real payments. Placeholders in [SQUARE BRACKETS] must be filled in.

Digital patterns

Patterns are digital files delivered immediately. At checkout you are asked to agree that your download starts the service and that you lose the right to withdraw once you have downloaded.

When you get a refund

• Before you download: you can withdraw within [WITHDRAWAL PERIOD] and get a full refund automatically.
• After you download: you get a refund if the file is faulty, missing, or not as described. Ask from your order page. The seller is asked to respond; if you disagree, a moderator decides.

How refunds are paid

Needlevana pays the refund to your original payment method and adjusts the seller's payout. Access to the pattern ends when a refund is approved.

Subscriptions

Cancel at any time; you keep access until the end of the period you paid for. [SUBSCRIPTION REFUND TERMS, TO BE WRITTEN BY COUNSEL.]